At Saurabh’s Babycare, we follow a transparent, consultation-led childcare service model. Our refund and replacement policies are designed to ensure fairness while maintaining service quality, safety standards, and professional integrity.
Refund & Replacement Policy
Refund Policy
- All eligible refunds are processed within 45 working days from the date of refund confirmation.
- Refund timelines are fixed and non-negotiable due to internal operational, verification, and administrative procedures.
- Refund eligibility depends on the nature of services availed and compliance with the terms agreed during consultation.
- Refunds are evaluated on a case-by-case basis, and approval is subject to internal review.
Please note that consultation fees and service charges may be governed by separate terms shared at the time of consultation.
Replacement Policy
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- Unlimited replacements are offered where applicable and as per the agreed service terms.
- Replacements are arranged based on caregiver availability, suitability, and verification, not on fixed or emergency timelines.
- Adequate time is required to reassess updated requirements and source a suitable professional.
Our goal is to ensure continuity of care without compromising quality or safety.
Prior Notice Requirement
- Clients must provide prior notice for any replacement request.
- Once notice is received, we initiate the process to identify and arrange the next suitable caregiver.
- Replacement timelines may vary depending on role complexity and caregiver availability.
Important Notes
- Immediate or time-bound replacements cannot be guaranteed.
- Caregiver allocation depends on verification status, availability, and role suitability.
- Replacement services remain subject to ongoing safety, hygiene, and verification standards.
- All decisions are taken with the child’s safety and service quality as the top priority.
Our Commitment
This policy ensures a balanced approach—protecting families’ interests while maintaining the ethical, professional, and structured childcare standards that Saurabh’s Babycare is known for.